FAQs
- Size Information: We recommend you to always go one size up.
- Custom Sizing: If you’re between sizes, we recommend choosing the next size up for comfort.
- Measurement Tips: Measure your bust, waist, and hips to find your perfect size using our size guide.
Based in Cape Town, Elaine carefully curates each collection with comfort, elegance, and quality in mind. We understand that shopping online can feel uncertain, especially for first-time customers. That’s why we’re committed to clear communication, fair policies, and exceptional service — just like Elaine would want for herself.
Located in the heart of Wynberg Village, Cape Town, our boutique embodies the city’s vibrant fashion culture. Blending timeless elegance with modern style, we offer carefully curated pieces designed for effortless sophistication.
Visit us at 8 Wolfe Street, Chelsea Village, Wynberg, Cape Town, 7800.
We want you to be completely satisfied with your purchase. That's why Elaine's Boutique offers a 30-day return policy. If you're not in love with your order, simply return it within 30 days for a full refund or exchange. Shop with confidence, knowing that your satisfaction is our priority!
HOW QUICKLY CAN YOU ANSWER MY QUESTIONS?
We answer messages and emails in the order in which they are received and respond promptly. We usually respond within 24-48 hours of receiving a message or email.
CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours, so it is only in some cases possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it is shipped.
HOW LONG IS THE PROCESSING TIME?
The processing time for your order is 1-3 days, depending on current volume.
OUT OF STOCK ITEMS
If any of your items are out of stock, we will let you know by email when we expect to be able to ship the items. If the items are not expected to be back in stock within two weeks, we will automatically refund the purchase price for these items.
I HAVE RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the home page or main menu and enter your tracking number to see where your parcel is. If you need further assistance, we are always ready to help.
WHY IS MY TRACKING NUMBER NOT WORKING?
Often tracking numbers only work for domestic orders. If your tracking number is not working, please let us know so we can make sure your items have been shipped correctly.
WHAT CAN I DO IF SOMETHING IS MISSING OR DAMAGED FROM MY ORDER?
If an item you have purchased is missing or damaged, please contact us immediately to resolve the issue.
We have a money back guarantee that is valid for 30 days before your order is delivered, so make sure you contact us within this period. To reach us, please use the 'Contact Us' tab or email us at support@elainesboutique-capetown.co.za
WHAT CONDITION MUST THE PRODUCTS BE IN TO BE RETURNED?
All products must be returned in the same condition in which they were received (in the original packaging and unused).
ARE MY PAYMENTS SAFE?
At Elaine's Boutique our number one priority is your satisfaction. We work with over 17 registered Banks to provide a safe payment gateway for all orders. Shop with peace of mind.
Complete your Outfit
View all
Excellent!
Based on 7,300+ reviews
Verified
28-08-2024
Fast Delivery!
My order arrived in 2 days, the trousers are beautiful and fit perfectly, hopefully they will last a long time. I have just placed another order.
Nomvula T.
Verified
16-05-2024
A satisfied customer
My parcel arrived so quickly — just 2 days! The trousers are absolutely beautiful, flattering, and so comfortable to wear. You can feel the quality in the fabric. I’ve already placed another order because I know pieces like these don’t come around often. Elaine’s Boutique truly understands what mature women need — style with ease.
Nomsa M.
Verified
10-09-2024
Good quality
I ordered a beautiful top from Elaine’s Boutique and was genuinely impressed. The quality is outstanding — you can feel it the moment you touch it. My parcel arrived earlier than expected and was packaged so thoughtfully. It felt like receiving a gift. Highly recommended, especially if you're looking for something elegant and well-made.
Thandi K.
Verified
28-11-2023
Amazing customer service!
I was a bit hesitant to order online at first, but Elaine’s Boutique made the experience so easy. Their customer service was warm and responsive — all my questions were answered quickly. My parcel arrived even sooner than expected, and the top I ordered? Absolutely lovely. You can tell they truly care about their customers. I’ll definitely be coming back for more.
Sarah L.
Verified
22-03-2024
Reliable!
I had a few concerns about sizing, but Elaine’s Boutique made it all so simple. Their size guide was spot on, and the Galadriel Graceful Dress fit me beautifully. Delivery was quick, and the quality truly exceeded what I expected. I'm so glad I gave them a try — this won’t be my last order!
Megan D.
A bittersweet goodbye
For years, I’ve carefully curated fashion pieces that empower women—timeless, stylish, and designed with love. But now, it’s time for a new chapter.
This is your last chance to shop your favorite pieces at exclusive discounts. Once they’re gone, they’re gone for good. Don’t miss out on the opportunity to own a part of Elaine’s style before it disappears forever.
With love,
Elaine
Looking for more?
Come and visit us before we leave
Located in the heart of Wynberg Village, Cape Town, our boutique embodies the city’s vibrant fashion culture. Blending timeless elegance with modern style, we offer carefully curated pieces designed for effortless sophistication.
Visit us at 8 Wolfe Street, Chelsea Village, Wynberg, Cape Town, 7800.
Enjoy free delivery
Through our trusted local shipping partners in South Africa, ensuring fast and reliable service every time.
SSL Secured Payments
For your protection, we offer secure payment options through credit cards and paypal
Over 20000 Satisfied Customers
Not completely happy with your purchase? No worries! Enjoy a hassle-free 30-day return policy.